BigCommerce

I've built custom e-commerce sites for almost two decades, so I'm used to advanced features and customization that are hard to get with basic e-commerce providers. I specifically needed international shipping and advanced sales tax features, as well as customization for products with multiple features. I researched several e-commerce providers before finding that BigCommerce fit all my needs. My client uses multiple shipping providers, including USPS, UPS and FedEx. Plus, she needed more advanced tools for sales tax collection, since she ships all over the United States.

We use BigCommerce to run our e-commerce web site selling luxury skincare products direct to consumer. It's an easy to use platform. You can run a website without knowing how to code if you need to. Of course the internet marketing department has no problem using the platform but it is also easy to use for our customer service department to manage consumer orders.

I switched to BigCommerce awhile ago now after attempting to use some other shopping cart sites along with trying to run my own webstore software with not the best results.
One of the things I like about BigCommerce was the fact they have fantastic customer service and were able to walk me through making changes to my domain name and other settings I was not sure on. They also make it really easy to build your site and list products which has made for a nice looking website, but has made the shopping on my site a lot easier for customers which has also helped increase sales which has made a huge difference!

It is used by the entire organization and one person runs it. Since we are a one-person operation, there are no logistical problems. It gives us the online sales presence we want and need. Because it’s only the me person, bigcommerce makes it easier for me to get everything done without having to outsource.

I used BigCommerce for about 14 years and switched to Shopify in October. I can NO LONGER recommend this company to anyone.

We use BigCommerce to operate our online store, which has been a significant source of revenue and immensely important to how we run our business.. with a huge marketing effort to reach healthcare professionals online with our products. We use BigCommerce to take and process orders, as well as catalogue our entire inventory for public visibility.

We normally provide b2c services , as BigCommerce easy to use for any customer so we recommend them to use BigCommerce, we provide them start to end service like theme setup , payment setup , product setup etc. so BigCommerce is one stop solution for it.

Our eCommerce website platform needs to be willing to work with hemp-derived products, and BigCommerce is one of the more well-known platforms in that arena. Honestly, in the last couple of years, BigCommerce hasn't really been my first choice, but again, when you're working with products derived from federally legal hemp, your choices are very limited. Having said that, I've been very surprised with how far BigCommerce has come in the last couple of years, specifically the Page Builder, which essentially allows you to select a free template, and customize it in a drag-and-drop environment, and if you have the time and ability to do that, Page Builder essentially negates the need for a paid, premium template. I would also say adding and editing products, and building out promotions, and customer groups are very easy in BigCommerce, and more robust than the other platforms I previously preferred to work with.

The BigCommerce website platform hosts all of our products and processes all sales. Prior to changing to BC, I maintained my own website code and was responsible for all web-hosting. The old site/code was hacked more than once and managing security was becoming a liability. Furthermore, the old site was not responsive and became outdated for smartphones. BigCommerce fixed all of that, and I was up and running much quicker than expected. The templates are highly professional and feature-rich.

BigCommerce acts as our online shopping cart. It replaced a previous product that had developed glaring security issues. BigCommerce provides a reliable, flexible solution for us. It allows us to manage a large variety of SKUs in our online marketplace. It has greatly streamlined online/mobile ordering for our customers. It has also greatly improved our annual pricing update process with its product import template.

All in one solution for setting up an online store. We are getting problems with our web servers and payment options, but after a thorough search, we have found BigCommerce as a complete solution. Now we don't have to worry about server uptime. We have got an extra feature of drop shipping as well which we are planning for our future venture.

We use BigCommerce for some of our client's e-commerce web solutions. We chose BigCommerce for its ease of use for the editors adding content and also the feature which allows you to add your own search keywords to products. This was the main reason we chose it over Shopify. Very easy to update and so far our customers love it.

We use BigCommerce as a way to reach customers across the USA. We are using it to offer all our brands to customers. We have other brand-specific websites, but we use BigCommerce to offer our whole [catalog] of products for purchase online. Most of our customers are based out of state so BigCommerce was an easy solution to bridge the gap between our company and our customers.

BigCommerce helped us build pages and display our products on the web easily. It builds a website very quickly and easily.

I use BigCommerce for my e-commerce business. I sell women's apparel, accessories, and home decor items. I like BigCommerce because it is highly customizable right out of the box without the need to install additional apps. I really like the ability to edit and customize every aspect of my website with only a few clicks.

We are using BigCommerce to launch a new small business site featuring custom innovations and 3D printed designs.

I utilize [BigCommerce] for my online sales. I have a small hand-crafting business and BigCommerce has helped me to grow [my] online presence.

We came from Shopify, hoping to get a little bit more baked in from the start. [I believe] this was a big mistake. Analytics, shipping policies, and theme editing are all handled by third-party integrations, with two of those being an additional cost per month. [In my experience] some of the free templates seem a little nicer and more professional than Shopify, however, they are mostly not customizable without additional software, which means another monthly charge or going into the code. We also liked the way MSRP and Sale prices work. Additionally, importing/exporting is handled much easier and I like the Products editing screen, although some settings are hidden. Templates allow some minor edits and appearance choices but are mostly non-editable. The Menu Bar is completely non-editable. The footer is just a mirror of the main menu bar, which again is very limited. It is also basically non-editable as well, without going into the code or paying additional monthly fees for additional software for the rest of time, as any edits made by the software erases if you stop paying. BigCommerce is touting a new template drop and drag feature they are rolling out and [I feel] it is very bad. Also, support told me there was no way to move sections around after you create them, therefore the only way was to delete and start from scratch. [I believe] this is not true. The first thing you'll see when you sign into the admin is the dashboard, which [I feel] is basically non-existent. It has some minor specks of info and that's it. We also came to find out that BigCommerce does not consider an order placed until payment is made, so if you authorize only and then charge at shipping, your sales figures for the day are basically useless. [In my experience] you have to use Google Analytics for the simplest snippet of useful metrics. [I believe] the orders screen is a mess of accordion-style views. It doesn't show any fraud details or acquisition info. Also, [in my experience] checkout registration kicks the user back to the homepage and even the checkout fields are in a strange sequence. There was a hard pitch to get on the $1,500 enterprise plan and pay $3,000 to migrate data that we did ourselves in minutes. [I believe] sales is sales, it's understandable, but I'm reading that other users fall for this and [BigCommerce] charges cancellation fees. [I feel] the worst thing of all about BigCommerce is the 24/7 phone and chat support. It is 24/7, which is nice to have, but [in my experience] no one knows anything except for one person, who we have started asking for. Otherwise, [in my experience] every answer is "I think", "I think", and usually wrong, or just plain wrong right away. [I believe] you can hear the reps clicking through the admin trying to find an answer that ends up being incorrect, as you find the solution, or menu, or feature on your own a day or two later. [I feel] you should not expect any guidance at all with anything theme-related. [I feel] BigCommerce kind of laughs at Shopify for being basic and needing add-ons for simple things, but those things are typically minor tweaks for a few dollars. With BigCommerce, you cannot even work well without several integrations.

BigCommerce is Lindsey's primary sheet music store. She offers every type of sheet music she owns and her fans can purchase her sheet music directly from the BigCommerce website. Originally, she was using her own website, LindseyStirling.com, to list her products but after multiple management changes, keeping that website updated and running smoothly was a problem. With her new sheet music site, we can keep her sheet music updated as much as needed without the worry of having anyone else take the site down due to technical issues or management changes. It has been the perfect solution.

We use BigCommerce to host our e-commerce whole sale website where we sell directly to customers as well as b2b. We use BigCommerce for not just hosting our website but it is also the portal where our customers can find us.

I've previously used Magento as an e-commerce platform because the open-source aspect was appealing to me at the time. It ultimately led to much more work and upkeep. Having a built-in CDN is great and there are a lot of capabilities with the apps that are available as add-ons. It took very little time to come up to speed in regards to the functionality. The user interface is very user-friendly. Being able to control each user's permissions is great too. I've never had any issues with the website or checkout loading slowly and a lot of our customers comment on how easy the website is to navigate and use. Linking orders to accounts is a huge plus. We don't like to require users to have an account but when they do decide later on to create an account, a few clicks can link their past orders to their new account. I look forward to continuing to use BigCommerce in the future and I am very confident that it will continue to be a solution that fits our needs.

BigCommerce facilitates our ecommerce store. We retail a full line of automotive key control products and have been selling online for appx 9 years. We switched to BigCommerce to get more versatility and better optimization for our product line. We also build, manage and optimize BigCommerce stores for clients.

We're using BigCommerce for our brands after migrating from Magento 2. We evaluated several SaaS ecommerce platforms and landed on BigCommerce (Enterprise plan) as the one that would give us the most features and flexibility, yet still having the lowest total cost of ownership (at least in our case).

I have used BigCommerce across 3 platforms for 12 years, it is very user friendly for both retailers and customers, I was one of the earlier customers in Australia and have recommended to many who have also been successful both current and past businesses. If you are looking for e commerce then BigCommerce is the answer.

I use it for everything. From web design, inventory control to shipping. The software does it all and I don’t need to be a programmer to use it. It does almost everything I need “out of the box” at a reasonable price. They offer 24/7 service by phone and I’ve received the help I needed with just a call.